Policies
Privacy Policy
What this website may collect, what is done with it, and what is not. Written to describe how things actually work, with anything still undecided marked as such.
Last updated
[DATE TO BE ADDED]
01
About this policy
This policy describes how Mind & Matter handles personal information submitted through this website. It covers the website itself — the enquiry form, the appointment request form, and anything else you choose to send through these pages.
It describes what the website actually does today, not what it might do later. Where a detail has not yet been settled, it is marked as such rather than filled in with an assumption. This policy will be reviewed and updated as the website and its services develop, and it does not claim compliance with any particular data-protection statute or regulation.
02
Information we may collect
The website does not ask you to create an account, and it does not collect information about you in the background. It may collect information that you volunteer through a contact enquiry or an appointment request, which can include:
- Your name
- Your email address
- Your phone number
- The service you have selected
- Your preferred appointment date and time
- A short description of your enquiry
- Any other information you choose to include
At present the forms on this website are not connected to any delivery service. Nothing submitted through them is transmitted, received or stored, and each form says so when you use it. This section will be updated when that changes.
Please keep what you send brief. The forms on this website are ordinary web forms and are not a secure channel: they are not the place for confidential legal documents, case papers, identity documents, or detailed personal or mental-health information. A short description of what you need is enough to arrange a conversation.
03
How we use information
Information you send may be used to:
- Respond to your enquiry
- Arrange or manage an appointment request
- Communicate with you about an appointment
- Provide a service you have asked for through the website
- Maintain the security of the website
- Improve the website, where applicable
It is not used for anything else. Your details are not sold, and the website does not send marketing messages.
04
Legal and counseling enquiries
Information submitted through the website does not by itself create an advocate-client relationship or counseling relationship. Such relationships begin only when expressly agreed.
This matters for what you send. Until that point, correspondence through the website should be treated as an ordinary first enquiry rather than a protected professional communication.
Please do not put confidential legal documents or highly sensitive personal information into a general enquiry form, unless it has been specifically requested through an appropriate secure process. There is time for the detail once a conversation has been arranged.
06
Data retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, applicable legal or professional requirements, and legitimate record-keeping needs.
A fixed retention period is not stated here, because the exact practice will depend on the system eventually used to receive enquiries and appointment requests. It will be set out here once that system is in place.
07
Security
Reasonable measures are used to protect the information you send. However, no method of transmitting information over the internet, and no method of storing it, can be guaranteed to be completely secure. No absolute guarantee of security is given or implied.
This is the practical reason for the cautions above: the less sensitive material that passes through an ordinary web form, the less there is to protect.
09
Third-party links
This website links to resources that Mind & Matter does not control, including public services such as the Government of India Tele-MANAS helpline. Those organisations operate under their own privacy practices.
Once you follow a link away from this website, this policy no longer applies. If you intend to share personal information with an external service, please read that organisation’s own privacy information first.
10
Children's information
Mind & Matter offers counseling support for children and adolescents, so an enquiry may concern a young person. Where a parent or guardian is making that enquiry, please take particular care over what is included.
The website should not be used to submit unnecessary sensitive information about a child. A brief note that the enquiry concerns a child, and what kind of support is being sought, is enough to arrange an appropriate conversation. Anything further is better discussed directly.
No specific age threshold is stated here. One will be added only once the applicable requirements have been properly checked, rather than assumed.
11
Your choices and contacting us
You may contact Mind & Matter about the personal information you have sent — to ask what has been received, to correct it, or to ask that it no longer be kept, subject to any legal or professional obligation to retain it.
You are never obliged to use a website form. If you would rather make first contact another way, you are welcome to do so.
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- Phone
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12
Changes to this policy
This policy may be updated when the website, the services offered, or the way information is handled changes. When it is, the date shown at the top of this page will be updated with it.
Where a change is significant — for instance if a third-party service begins receiving enquiries — the relevant section will say plainly what has changed.
Contact
MIND & MATTER
Nagpur, Maharashtra, India
- [To be added]
- Phone
- [To be added]
For questions about the services themselves rather than about privacy, the contact page is the better place to start.